{"id":5587,"date":"2020-02-05T11:53:38","date_gmt":"2020-02-05T10:53:38","guid":{"rendered":"https:\/\/elitegold.de\/security\/frequently-asked-questions\/"},"modified":"2026-06-15T14:27:00","modified_gmt":"2026-06-15T12:27:00","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/elitegold.de\/en\/security\/frequently-asked-questions\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"

[et_pb_section fb_built=”1″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_row _builder_version=”4.16″ global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ global_colors_info=”{}”]<\/p>\n

Do you have any questions about our gold buying service?<\/h1>\n

[\/et_pb_text][et_pb_accordion _builder_version=”4.18.0″ global_colors_info=”{}”][et_pb_accordion_item title=”What items do we buy?” open=”on” _builder_version=”4.16″ global_colors_info=”{}”]The form of the precious metals is irrelevant to us. We accept all types of precious metals, such as gold jewelry, gold bars and coins, scrap gold, dental gold, as well as silver cutlery and jewelry. We also accept all valuables made of platinum or palladium. Take a look at the overview<\/a>.[\/et_pb_accordion_item][et_pb_accordion_item title=”What is the minimum quantity required for the purchase of precious metals?” _builder_version=”4.16″ global_colors_info=”{}” open=”off”]<\/p>\n

We buy precious metals in even the smallest quantities. Take advantage of our shipping service<\/strong> and sell individual rings, necklaces, bangles, or pieces of silverware yourself. <\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”What shipping options are available?” _builder_version=”4.16″ global_colors_info=”{}” open=”off”]<\/p>\n

There are several ways you can send us your valuables. Simply request your personal shipping envelope<\/a> with the accompanying letter<\/a>, or use a DHL shipping label to send your items. You can find detailed instructions here<\/a>. <\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”Is the shipment of my valuables insured?” _builder_version=”4.18.0″ global_colors_info=”{}” open=”off”]<\/p>\n

Send us your precious metals\u2014including gold<\/a>, silver<\/a>, and platinum<\/a> \u2014and enjoy full insurance coverage. By default, the envelopes you send are insured for up to \u20ac2,500<\/strong>. To increase the insured amount, please use the secure transport service (insurance coverage from \u20ac3,000 to \u20ac1.5 million)<\/strong> or feel free to contact us via email<\/strong>, phone<\/strong>, or the contact form<\/strong>. <\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”How long does it take to appraise my valuables?” _builder_version=”4.18.0″ global_colors_info=”{}” open=”off”]<\/p>\n

To ensure we can properly<\/strong> appraise your valuables, we take a full 24 hours<\/strong> to do so. You will then receive your quote<\/strong> via email. <\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”How is the amount calculated?” _builder_version=”4.16″ global_colors_info=”{}” open=”off”]<\/p>\n

The most important factors in calculating the payout amount are the weight and the purity of the precious metal. These values are multiplied to determine the final amount to be paid. Use our calculator<\/a> now to find out the current purchase price of your valuables. <\/p>\n

Whether it’s gold<\/a>, silver<\/a>, platinum<\/a>, or palladium<\/a>, EliteGold always uses current<\/strong> precious metal prices<\/strong> in its calculations.<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”Will there be any additional fees?” _builder_version=”4.16″ global_colors_info=”{}” open=”off”]<\/p>\n

EliteGold guarantees that it will not<\/strong> charge you any additional fees<\/strong>. All amounts are listed in detail<\/strong> and presented clearly<\/strong>. Owner Christian Kecel is committed to full transparency<\/strong> throughout the entire purchasing process. <\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”How do I get my money transferred?” _builder_version=”4.16″ global_colors_info=”{}” open=”off”]<\/p>\n

Are you satisfied with the high<\/strong> and attractive purchase price<\/strong> we have determined for you? Once you confirm, the amount will be transferred to your account immediately<\/strong> via bank transfer. You also have the option of receiving the payment in cash on-site. <\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”Can I also have dental gold with dental or ceramic residues sent to me?” _builder_version=”4.16″ global_colors_info=”{}” open=”off”]<\/p>\n

Yes, that is possible. EliteGold actually strongly recommends sending in dental gold along with any remaining tooth or ceramic material. This is because crowns often contain high levels of fine gold, which can command high purchase prices<\/strong>. EliteGold<\/strong> carefully separates your dental gold from any remaining ceramic and expertly<\/strong> determines the weight of the precious metal and its fine gold content. Based on these findings, we will prepare a personalized offer<\/strong> for you. <\/p>\n

[\/et_pb_accordion_item][\/et_pb_accordion][\/et_pb_column][\/et_pb_row][et_pb_row disabled_on=”on|on|off” _builder_version=”4.16″ global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_code admin_label=”Request a shipping envelope” module_class=”kontaktformular-main” _builder_version=”4.0.11″ global_module=”959″ saved_tabs=”all” global_colors_info=”{}”]<\/p>\n

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Request shipping documents <\/div>\n

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Request a shipping envelope, DHL shipping label, or pickup here<\/strong><\/pee> <\/p>\n
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